Shipping & Returns Policy

Eligibility for Return or Exchange

• Requests must be made within 7 days of delivery.
• The product must be:
• Unused
• Unwashed
• In original condition
• With original tags attached
• In original packaging

Exchange Policy

Exchanges are ONLY allowed under the following conditions:

1. Size does not fit
2. Manufacturing defect or damage

Exchanges are subject to stock availability. If the requested size or item is unavailable, an alternative or refund option may be offered at VERSILO's discretion.

Return Policy

• Returns are accepted within 7 days of delivery if the above eligibility conditions are met.
• Products showing signs of use, washing, tag removal, or damage will not be accepted.
• Certain items such as innerwear, socks, or promotional/free items may not be eligible for return (if applicable).

Non-Eligible Cases

Returns or exchanges will NOT be accepted if:

• Tags are removed
• Product is used or washed
• Damage is caused by customer misuse
• Return request is made after 7 days

Refund Process

• Once the returned item is received and inspected, refunds will be processed accordingly.
• Refund timelines may vary based on payment method.
• Delivery charges (if any) are non-refundable unless the return is due to VERSILO's error.